Privacy Policy
Effective Date: June 8, 2026
Last Updated: June 10, 2026
Urban Tree Inc. (“Urban Tree,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (geturbantree.com), use our services, or communicate with us by phone, email, or text message.
By using our website or providing your information to us, you agree to the practices described in this policy.
What Information We Collect
Information You Provide Directly
When you contact us, request an estimate, fill out a form, or opt in to receive text messages, we may collect:
- Your name
- Phone number (including mobile number)
- Email address
- Mailing or service address
- Details about your property or service needs
- Any other information you choose to share
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website or source
- Device type (desktop, mobile, tablet)
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and service requests
- Provide estimates and schedule tree care services
- Send appointment confirmations, reminders, and follow-ups
- Communicate with you via phone, email, or text message about your account or services
- Send service-related updates, promotions, or seasonal reminders (with your consent)
- Improve our website, content, and user experience
- Comply with legal obligations
SMS Opt-In and Text Messaging
When you provide your mobile phone number and consent to receive text messages from Urban Tree, you are opting in to our SMS messaging program. We may send you text messages related to:
- Appointment confirmations and reminders
- Service updates and follow-ups
- Estimates and scheduling communications
- Promotional offers and seasonal service reminders (if you have opted in to marketing messages)
Your SMS consent and phone number information will not be shared with or sold to third parties or affiliates for their own marketing purposes. This applies to all SMS opt-in data and consent information collected through our website, forms, or any other channel.
You can opt out of text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message, and no further texts will be sent unless you opt back in. For help, reply HELP to any message or contact us directly at (423) 322-9236.
Message frequency varies based on your service activity and communication preferences. Message and data rates may apply depending on your mobile carrier and plan.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Cookies are small text files stored on your device when you visit a website.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.
Third-Party Analytics
We may use third-party analytics services, such as Google Analytics, to help us understand how visitors use our site. These services may collect information about your online activity across websites. You can learn more about Google Analytics and opt out at https://tools.google.com/dlpage/gaoptout.
Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. This includes using secure hosting, encrypted connections where applicable, and limiting access to your data to authorized personnel only.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
How We Share Your Information
We do not sell your personal information. We do not share your SMS opt-in data or consent with third parties for their marketing purposes.
We may share your information in the following limited circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website, scheduling services, or communicating with you (for example, scheduling software, CRM platforms, or text messaging services), provided they agree to keep your information confidential and use it only to perform services on our behalf.
- Legal Requirements: When required by law, regulation, legal process, or government request.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or outdated information
- Request deletion of your personal information
- Opt out of marketing emails by clicking the unsubscribe link in any email
- Opt out of text messages by replying STOP to any SMS message
- Update your communication preferences by contacting us directly
To exercise any of these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We have no control over the content, privacy policies, or practices of these third-party sites. We encourage you to review the privacy policy of any site you visit.
Children’s Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
Urban Tree Inc. 12832 Dayton Pike Soddy Daisy, TN 37379 Phone: (423) 322-9236 Website: geturbantree.com
